This is how our Client Improved in Customer Service, Through Our Salesforce Solution The document briefs on working with a telecom client and helping them improve customer service through implementation of field service lightning-Salesforce. Overview Our telecom client was looking to automate field service request processing, scheduling, and Preventive Maintenance, and provides various tools to manage work orders, scheduling for the mobile workforce. Our team helped the client to stabilize the field service requests from maintenance, Installation, management services, and other systems by adopting Field Service Lightning systems and advising the various OOTB features, and customizing the business processes using the Salesforce development platform. About Salesforce field service lightning Field Service Lightning is an extension of Service Cloud that provides a comprehensive view of workforce management. This is used to help organizations better track customer service calls from the call center agent, through the dispatcher console, to a completed service appointment from the mobile employee. Challenges Schedule AdherenceFirst-Time Fix ratePerformance ManagementCommunication with Customers Solutions Leveraging the Salesforce Lightning Experience framework and Field Service Managed package to automate our telecom clients Field Service requests,scheduling,Service Assignments,Dispatching and maintenance. Benefits Manage field service technicians, their skills, location, and availabilitySet up multilevel service territories and associate them with techniciansDispatcher console that provides an overall view of Territories, Service Appointments, Scheduling, Gantt Chart to manage and monitor Technician and Service AppointmentsField Service Mobile app for Technicians to execute all Field operations including Scheduled Appointments, Navigation, InventoryGenerate service reports to keep customers informed about service progress About IVL IVL | InfoVision Labs is a growing global IT service company we provide a large range of services to our clients from various domains. With unmatched digital capabilities across all our services, we provide the best in industry technology solutions. Talk to us to know how we can help your business go digital and empower your business. ← Engagement for Enterprise Configuration (EC) Services Product Licensing Delivery System IVL’s SAP Solution for Subscription Model for Telecom Client →