Engagement for SBA Manager Product Licensing Delivery System

December 28, 2020

The document briefs about IVL’s engagement with telecom client, and our success in delivering a licensing delivery system.


SBA (Special Business Approval) Manager is a web-based application that supports the Enterprise Finance, Sales, and Order Management organizations in the management and approval of special business (pricing) agreements for Channel Partners.

SBA Manager currently feeds approved SBA discount information to the order management system for all US, Canada, and CALA, EMEA SBAs. It reviews business opportunities that require non-standard pricing.

The client was looking for providing application support for the licensing application.


  • IT infrastructure and applications need to keep up with the ever-evolving business needs.
  • Diverse set of technologies used to build various components of applications.
  • Due to the business-critical nature of the applications, application support with a quick turn- around time.
  • Support of a Large number of applications during enhancement


  • Release management
  • Change Management Infrastructure support
  • Maintaining Application
  • Infrastructure Security & Automation

Technology Stack:

.Net Framework 4.5, ASP .Net, VB/C# .Net, Web Service & Window Service, HTML, Java script, jQuery, Bootstrap, Design patterns, IIS Web Server, Oracle DB


  • Implemented code fixes to reduce ticket count
  • 30-40% prod support efforts saving due to code fixes and automation
  • Achieved 100% SLA

About IVL

We at IVL | InfoVision Labs are a high-octane team of 800+ employees. We provide a wide range of software development services to our clients. Our Domain expertise and technology knowledge has helped us deliver a variety of solutions and workflows to our clients. We have an array of services aimed towards digitally empowering our clients.

Our services include Digital Transformation, Enterprise App Services, Staffing Services, Marketing Services, Validation Services, Outsourced Product Development, DevOps Services, and UX Services. Talk to us to know how we can work together and help your business in a digital environment.