Engagement for Enterprise Configuration (EC) Services Product Licensing Delivery System

Overview:

The case study briefs about our engagement with Enterprise configuration EC Services Delivery Systems. We worked in collaboration with our telecom client to provide web-based quotation and configuration support for Enterprise Service offerings. EC Services is deployed globally to all Enterprise customers in line with EC Product tools with a target to increase production to services attachment rates for increased revenue. Provides web-based quotation and configuration support for Enterprise Service offerings. 

The EC Services Module provides a cost-effective means of quoting and ordering services for products provided via

  • EC Voice
    • Software History (GKDB)
    • Contract Renewals (Clarify)
    • Bill of Materials (BOM) upload

The EC module automatically creates like-for-like renewal quotes for contracts about to expire and notifies distributors via automatic email

The core team is working on product information, change requests and tool enhancement related tasks.

Deploying monthly releases contents in UAT and Production. Coordinating with product Ops team, and other A1S and A1SR applications team for fixing application related issues.

Challenges:

  • IT infrastructure and applications need to keep up with the ever-evolving business needs.
  • The diverse set of technologies used to build various components of applications.
  • Due to the business-critical nature of the applications, application support with a quick turn- around time.
  • A large number of applications to be supported while they are being enhanced.

Solutions:

  • Release management
  • Change Management Infrastructure support
  • Maintaining Application
  • Infrastructure Security & Automation

Technology Stack:

Based on client requirement we have worked with the latest and best-suited technologies that would enhance the quality of deliverables

.Net Framework 4.5

VB/C#.Net,

Web Service,

HTML,

Javascript,

jQuery,

ajax,

Design Patterns,

IIS Web Server,

Oracle DB

XML

XSLT

Benefits:

With the latest technology and expert skillsets our team has been able to empower our client and provide numerous benefits viz:

  • Implemented code fixes to reduce ticket count
  • 30-40% prod support efforts saving due to code fixes and automation
  • Achieved 100% SLA
  • Enhancement of eBiz tool.